Claims Centre

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Property Claims Procedure
  • If your home has been broken into or personal possessions stolen outside of the home, report the loss to the Police immediately.
  • If anyone is injured, call for emergency assistance as soon as possible.
  • If possible record the incident with a camera or make a sketch plan of the accident while the details are fresh in your mind. Photos showing the extent of the damage and method of entry can be important for burglary claims.
  • All damaged property should be kept and available for inspection by the insurer.
  • Inform your insurance company and broker / agent as soon as possible and they will provide instruction and / or assistance. Insurance companies may send a 'loss adjuster' to assess the damage and give you further instructions on what to do if your property is uninhabitable.
  • Complete the claim form and return it to your insurance company together with a full description of the incident.
    • Original documents showing the value of the loss/damaged item(s) should be submitted. This is particularly important for unusual or high value items.
    • If the damaged property can be repaired, original repair receipts should be provided.
    • If the damaged property needs to be replaced the original purchase receipts and/or quotations should be provided.
    • A police report (with number and address of the police station) should be submitted with any theft of property submission.

Liability Claims Procedure
  • Complete the claim form and return it to your insurance company together with a full description of the incident. This should be done whether or not you have received a claim from the third party.
  • Do not admit liability or offer to make a payment to any third party without the insurance company's approval.
  • If possible record the incident with a camera or make a sketch plan of the incident while the details are fresh in your mind. Photos showing the extent of the damage are the best way to record the incident.
  • Provide a copy of the building management's incident report if available and any remedial action that has been taken.
  • Forward any correspondence, summons or writs to the insurer unanswered.