HKeToll - how to apply for and install a vehicle tag and other Q&As

HKeToll is a free-flow tolling service based on the Radio Frequency Identification (RFID) technology. Drivers only need to affix a label sticker (toll tag) on the inside of the windscreen. When the vehicle passes through a tolled tunnel of the government or the Tsing Sha Control Area, the system will automatically deduct the toll from an account designated by the vehicle owner. So, there will be no more need to stop and pay at a booth.

“Toll tags” are of two types, and the first type is the “vehicle tag”. Vehicle owners must register an account and designate a payment method, such as a bank or credit card account, after which the tag will be mailed to the registered home address. The first vehicle tag will be free.

The other type is the "class tag". Vehicle owners will need to purchase the tag themselves based on their vehicle type, and regularly top it up at customer service centres, service outlets or 7-11 stores. There is no online or automatic topping-up for the class tag.

1. Electronic Application
   Use the "Easy Travel" website or mobile application. Prepare the following in advance:

   • Vehicle registration documents (commonly known as the registration book)
   • The name and electronic contact information of the registered vehicle owner
   • A mobile number or email address that can receive text messages
   • An authorization letter from the vehicle owner if someone else is applying on their behalf

   To apply for the vehicle sticker through the website, follow these steps:

   1. Click here to enter the Easy Travel website and scroll to the bottom for the "Terms and Conditions."
   2. Check "I confirm that I have read, understood, and agree to the Terms and Conditions and the Personal Data Collection Statement."
   3. Enter the verification number and click next.
   4. Enter the license plate number and click next.
   5. Enter the vehicle owner's number and click next.
   6. Enter the email address or Hong Kong phone number and click "Send One-Time Password."
   7. Upload the registration book (vehicle registration document).

2. Written Application
   Fill out the "Easy Travel Service Application Form" and submit the application via mail, fax, or email; or you can pre-register for the "vehicle sticker" when submitting a vehicle-related license application at the Transport Department.

3. In-Person Application
   Go to the designated customer service location of the tunnel fee service provider to apply.

Vehicle owners can register for an "HK eToll" account through the website or mobile application. Here are the steps to register an account online:

1. Click here to go to the Easy Travel website.
2. Click on "Register Account" in the upper right corner.
3. If you are a non-commercial vehicle owner, click the application button under "General Vehicle Owner Account."
4. Scroll to the bottom of the "Terms and Conditions."
5. Check "I confirm that I have read, understood, and agree to the Terms and Conditions and the Personal Data Collection Statement."
6. Enter the verification number and click next.
7. Fill in your chosen login name, password, and telephone hotline password, then click next.
8. Enter your email address or Hong Kong contact phone number and account nickname, then click next.
9. Verify your account information, then click next.
10. Enter the verification code sent to your email address or Hong Kong contact phone number, then click "Next."
11. After successful verification, click "Next."
12. When you see the screen confirming account registration, click "Complete."

Drivers can choose to pay tunnel fees automatically, with multiple payment options available, including bank accounts, credit cards, designated stored value accounts, stored value payment tools, and Faster Payment System (FPS).

To link a bank account, you must complete and submit the "Direct Debit Authorization Form for Tunnel Fee Payment." For a stored value account, you need to complete and submit the "Direct Debit Authorization Form for Designated Stored Value Account."

The first "vehicle sticker" for each registered vehicle is provided free of charge by the Transport Department. However, if you need to replace a vehicle sticker, each subsequent sticker will cost HKD $51. Previously registered vehicle owners, totaling around 260,000, will gradually receive their stickers, while unregistered owners can apply, and the stickers will be mailed to their registered addresses.

Additionally, there are no administrative fees or monthly charges for the "vehicle sticker," which differs from Autotoll's practice of charging a deposit of HKD $150 and a monthly fee of HKD $35.

Even if vehicle owners are currently using AutoToll, they can use HKeToll simultaneously without facing double charges. However, when the "Payment Service" covers all toll tunnels in the future, the existing AutoToll service will be replaced.

“Toll tags” are of two types, and the first type is the “vehicle tag”. Vehicle owners must register an account and designate a payment method, such as a bank or credit card account, after which the tag will be mailed to the registered home address. The first vehicle tag will be free.

The other type is the "class tag". Vehicle owners will need to purchase the tag themselves based on their vehicle type, and regularly top it up at customer service centres, service outlets or 7-11 stores. There is no online or automatic topping-up for the class tag.

If a driver passes through a toll tunnel without displaying the "vehicle sticker" or "vehicle type sticker," the HKeToll system's automatic license plate recognition technology can still detect the vehicle and send the relevant data to the backend system. Subsequently, the HKeToll service provider will issue an electronic payment notification to the registered vehicle owner.

The registered owner must pay the toll fee within 14 working days through designated methods, including Faster Payment System (FPS), customer service centers, service points, or cash payment at 7-11 convenience stores. Failure to do so will incur an additional fee of HKD $175. If the driver does not pay the additional fee and toll within 21 days, the fee will increase to HKD $350. Continued non-payment may result in legal action, with a maximum fine of HKD $5,000.

Vehicle tags are divided into the "inside" and "outside" types. The inside type is suitable for most vehicles, while the outside type is suitable for motorcycles and those vehicles having an entire windscreen with UV protection or a metallic coating.

After receiving your vehicle tag, you should affix it to the windscreen following the instructions provided, then open an account to link the tag to your vehicle, and set up a payment method. When installing the vehicle tag, make sure it is not close to the car cam or the existing Autotoll tag/device, so as to avoid interference.

Schedule for the Implementation of e-toll in tunnels

1. Phase One
   Tsing Sha Control Area (Tate's Cairn Tunnel, Sha Tin Heights Tunnel, Tai Wai Tunnel): February 2023, delayed to May 7th, Implemented
   Lion Rock Tunnel: May 28th, 2023, Implemented
   Eagle's Nest Tunnel: May 21st, 2023, Implemented
   
   
2. Phase Two
   Aberdeen Tunnel: Expected to be implemented within this year
   Cross-Harbour Tunnel: July 23rd, 2023, Implemented
   Eastern Harbour Crossing: Expected to be implemented on 27th August 2023
   Tate's Cairn Tunnel: Expected to be implemented within this year
   
   
3. Phase Three
   Western Harbour Crossing: Expected to be implemented on 6th August 2023
   Tuen Mun Tunnel*: Expected to be implemented within this year
   *The non-stop toll payment service will be implemented after the government takes over the ownership of the respective tunnel.

The toll service provider engaged by the TD has set up a customer service hotline at 3853 7333 to answer public enquiries from 9am to 9pm daily. A total of eight customer service centres and service outlets across Hong Kong will also commence operation from January 7.

Source:

Transport Department