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[Travel Insurance Mobile Phone Coverage] Lost/Stolen/Broken/Water Damage Covered? Comparison of 5 Major Travel Insurance Coverages

【旅遊保險手機保障】遺失被偷/跌爆Mon/入水有得賠?5大旅保賠償比較
Author
Cassidy Wong
Created On
2026-02-28
Edited On
2026-08-03
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Worried about your phone being stolen or smashed while traveling? Check carefully to see if the travel insurance plan is covered. Kwiksure compares the compensation limits for mobile phones and laptops under 5 popular travel insurance policies, breaks down the definition of "accidental damage" and the exclusions, and details the reporting and claim process for water-damaged or lost mobile phones, helping you avoid claim denial traps.

Table of contents
  • Does travel insurance cover mobile phones? 3 Must-Read "Insurance Terms"
  • Comparison of Coverage for Mobile Phones and Laptops by 5 Major Travel Insurance Companies
  • What's the best course of action if your phone is stolen or damaged? Here's a guide to the insurance claim process.
  • 4 Common Mobile Phone Travel Insurance Exclusions
  • Frequently Asked Questions
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Does travel insurance cover mobile phones? 3 Must-Read "Insurance Terms"

Personal property protection vs. mobile communication device protection

Many people only pay attention to the personal property coverage amount when purchasing travel insurance, but some insurance plans classify mobile phones as mobile communication devices and exclude mobile phones and computers from the total personal property coverage amount. Each policy usually only covers one electronic device.

Theft and accidental damage protection: Does the Monitor cover?

Insurance plans typically cover accidental damage to mobile phones. "Accidental damage" refers to any unforeseen and unforeseen event that directly causes substantial loss or damage to the mobile device, excluding any intentional loss or damage. In short, insurance companies cover damage to mobile phones caused by accidents, such as theft, loss, or accidental drops.

Compensation cap and depreciation for mobile communication equipment

Even if the insurance policy specifies that the mobile phone is covered, the compensation limit for each mobile communication device is usually only $2,000 - $3,000. Moreover, when making a claim, the depreciation value will be calculated based on the age and wear and tear of the device. Even if compensation is received, it can usually only cover part of the cost of replacing the phone with a new one.

Comparison of Coverage for Mobile Phones and Laptops by 5 Major Travel Insurance Companies

Comparison of travel insurance coverage for mobile phones and laptops (HKD)

 

Baggage and personal belongings protection

cell phone

Laptop/Tablet PC

Zurich "Breezy Travel" Insurance - Prime Plan

25,000; 3,000 per item


See Insurance terms and conditions details

2,500
(One unit per insured trip)

5,000

MSIG iTravel Go A Travel Insurance Plan

20,000; 5,000 per item


See Insurance terms and conditions details

3,000
(Including any accessories attached to it in the event of loss; 1 unit per insured trip)

6,000
(Including any accessories attached to it in the event of loss; 1 unit per insured trip)

Bolttech TravelCare Plus - Plan LUX 

50,000; 3,000 per item


See Insurance terms and conditions details

3,000

Loss due to theft, robbery, or burglary: 3,000

Repair cost for screen damage due to accident: 900

3,000

Allianz Travel Insurance - Gold Plan

25,000; 3,000 per item


See Insurance terms and conditions details

5,000

(Only applicable to mobile equipment damaged in the event of theft or robbery)

5,000

(Only applicable to mobile equipment damaged in the event of theft or robbery)

AXA Travel Insurance - Privilege Plan

15,000; 2,000 per item


See Insurance terms and conditions details

2,000

Laptop: 5,000

Tablet PCs: 2,000

(Limited to one of the following: laptop, tablet, or mobile phone)

*The above information is for reference only as of February 27, 2026. All information is subject to the announcements of the relevant insurance companies.

What's the best course of action if your phone is stolen or damaged? Here's a guide to the insurance claim process.

Scenario 1: Lost or stolen

  1. Report the incident to the local police within 24 hours and obtain the police report and other written documents.
  2. If your mobile phone is lost while traveling on public transportation, you should also inform the relevant authorities and obtain a report.
  3. Pay attention to the claim period (usually within 21 or 30 days after the event), and claim compensation within the specified period. Complete the claim form and attach a comprehensive description of the accident, the items of loss, and the total amount.
  4. Prepare a list of items to purchase the lost mobile phone, including the purchase date, price, and model.
  5. Gather all documents and mail or submit a claim online.

Scenario 2: Accidental damage

  1. Do not discard damaged items yourself; take photos to record the extent of the damage.
  2. Report the incident to the local police within 24 hours and obtain a police report form.
  3. Pay attention to the claim period (usually within 21 or 30 days after the event), and claim compensation within the specified period. Complete the claim form and attach a comprehensive description of the accident.
  4. Prepare purchase receipts, maintenance records, and official repair center quotes or receipts for the damaged items, etc.
  5. Gather all documents and submit the claim application by mail or online.

Kwiksure provides different levels of Travel insurance plans. To meet your needs, we offer a comprehensive range of protections, including medical care, accident coverage, and personal property loss coverage, and you can receive immediate assistance. Get a quote and apply for insurance instantly via WhatsApp.

4 Common Mobile Phone Travel Insurance Exclusions

Even though the travel insurance plan covers mobile devices, insurance companies will assess the circumstances and extent of damage or loss before making a claim. When choosing a suitable insurance plan, you can also refer to the Important Notes on Travel Insurance previously released by the Consumer Council and find the most suitable protection plan.

Commonly overlooked item 1: Unattended

Travel insurance only compensates for damage or loss of mobile phones caused by accidents. If the insured leaves their mobile phone unattended in public places such as restaurants or beaches and it is lost, the travel insurance will not provide compensation.

Common exclusions, part two: Negligence

If the insured person leaves their mobile phone on public transportation, such as a car or airplane due to personal negligence and fails to retrieve it, the travel insurance will not provide compensation.

Commonly excluded item 3: Screen/appearance damage

Some insurance plans that cover mobile phones and mobile devices do not cover cosmetic damage, such as damage to the screen or back of the phone that does not affect normal use. This is something to be aware of when purchasing insurance.

Commonly excluded items under warranty, part four: Non-original parts

Travel insurance that covers mobile devices usually only covers the device itself. Unless otherwise specified, non-original accessories such as phone cases and screen protectors are usually not included.

Frequently Asked Questions

My phone is completely smashed from a fall but it still turns on. Will my travel insurance cover it?

Some travel insurance plans cover repair costs for mobile phone screen breakage caused by accidental damage; however, some plans do not cover screen damage. Policyholders need to carefully read the terms and conditions of the insurance plan.

If I've purchased AppleCare+ or a telecom operator's mobile phone insurance, do I still need mobile phone coverage under my travel insurance?

The coverage of the two is not entirely the same. AppleCare+ provides two accidental damage protection services per year, while some telecommunications companies offer replacement insurance for lost phones, but neither covers losses caused by theft or loss of the phone; travel insurance with phone coverage will compensate for the cost of replacing the phone due to accidental loss or damage caused by theft, robbery, or other accidents.

If my phone is stolen while I'm traveling, can I claim money if I report it to the police after I return to Hong Kong?

No. Most travel insurance plans require the insured to file a police report within 24 hours of the incident and obtain a report to be eligible to file a claim. Without a local police report, coverage will not be provided.

If a child loses their phone or iPad while traveling, will it be covered by travel insurance?

Some travel insurance plans provide coverage for children's communication devices; parents should carefully review the terms and conditions when purchasing. However, some family travel insurance plans specify that insured persons under the age of 18 will not receive compensation for mobile phone use.

Does travel insurance cover the full purchase price of a mobile phone?

The compensation amount for mobile phones covered by travel insurance will be reduced by depreciation based on the years of use and wear and tear, and will not be the full purchase price.

Contact Kwiksure to get travel insurance

Kwiksure has over 20 years of experience in the travel insurance industry, comparing quotes from over 60 insurers in Hong Kong. Start purchasing your travel insurance plan now!

The above information is for reference only. Kwiksure takes no responsibility for the accuracy and timeliness of the information. For the coverage, mode of compensation, benefit limit and premium levels of any specific insurance plan, please refer to the relevant policy terms.

Cassidy Wong
Author
Cassidy Wong

Cassidy is a content creator at Kwiksure. She mainly writes about cars and travel. She has previously worked in advertising creation and online media editing. She loves writing and is keen on discovering the latest topics. She is committed to bringing fresh, interesting and practical information to readers.

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